INTERCOM FIELD SERVICE INTEGRATION

Keep Support and Field Teams in One Loop

Sync customer messages and task updates in one place for clear visibility across interactions, helping teams respond faster and avoid missed details.

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TWO-WAY COMMUNICATION

Keep Messages Synced Across Your Tools

Intercom chatbot messages sync directly into Arrivy’s Task Journal, so your team never loses important context. Every update stays organized in one place, making it easier for operations and support teams to reply quickly and keep conversations moving. Configure rules to control when conversations are created or updated automatically.

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CENTRALIZED WORKSPACE

Complete Conversation Context in One View

Intercom messages and Arrivy Task Journal updates stay synchronized across both platforms, so your team always has a complete view of each customer interaction. This unified history helps support, sales, and operations stay aligned while reducing the need to move between different apps. Everything your team needs is visible in one organized workspace.

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Complete Conversation Context in One View

TEAM VISIBILITY

Give Every Team a Clear View of Customer Activity

Support, sales, and operations teams can all see the same conversations and task updates as they happen. This real-time visibility helps teams respond faster, avoid missed messages, and stay aligned throughout the customer journey. Everyone works from the same information, which reduces delays and confusion.

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Give Every Team a Clear View of Customer Activity

Arrivy and Intercom Capabilities

Connect Intercom conversations with task activity to help teams stay organized, respond faster, and maintain a complete view of every customer.

Two-Way Message Sync

Sync Intercom chatbot messages directly into Arrivy’s Task Journal so nothing gets missed and your team always stays updated.

Unified Customer History

View conversations and task updates together to give teams full context behind each job and avoid gaps in customer records.

Real-Time Team Visibility

Support, sales, and operations can see the same information as it updates, which reduces delays and keeps everyone aligned.

Arrivy Task Panel in Intercom

Access task details and job information from inside Intercom conversations, allowing teams to work with complete context without switching tabs.

Work Without Switching Tools

Teams can work in Intercom while viewing operational updates from Arrivy, reducing confusion and keeping conversations connected to execution.

Configurable Automation Rules

Set triggers to control when tasks create or update Intercom conversations, keeping automation aligned with your operational workflow.

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The leading field service platform for teams to schedule jobs, dispatch, invoice, track performance, and get paid.

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Integrations That Keep Teams in Sync

Automate your workflow with 50+ native & custom built integrations

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“ efficiently. ”

Danielle Boenisch

Ambia Solar

Hear What Our Customers Have to Say!

The team at Arrivy has been FAR SUPERIOR to any other program we were looking at. The program works perfectly as a way to keep my operations, sales, field techs, and clients on the same page.

Mark Bouquet

Creative Carpet

Integrating with Arrivy was pretty easy. And we really appreciate the responsiveness of the Arrivy team.

John Foshee

My Porter

This is by far the best home services platform out there. Extremely customizable and can virtually do anything you can think of.

Luis Alvarez

Alco Windows

Arrivy is easy to use, allows for easy data collection, allows all of our information to pass through our entire work process, and it allows our customers to be involved in the process.

Benji Watters

Earth Right Energy

Our customers and team love Arrivy's functionality! We have reduced service calls, complaints and mistakes.

Cameron Robertson

Super Easy Storage

The team has been great to work with and completed the implementation quickly. Great team to work with.

Danielle Boenisch

Ambia Solar

Frequently Asked Questions

Arrivy is a field service and operations management platform designed to plan, dispatch, execute, and track work across field teams, warehouses, and customers. It supports scheduling, routing, digital forms, real-time visibility, customer communication, reporting, and integrations across operational systems.

Arrivy is built to support growth across teams, locations, and job volume. It supports multi-location operations, role-based access controls, high-throughput scheduling, and flexible integrations, allowing organizations to scale without redesigning workflows.

Yes. Arrivy offers 50+ native integrations with CRM, calendar, accounting, and payment systems, along with APIs and webhooks for custom integrations and automation platforms. This keeps operational data synchronized across your existing systems.

The Intercom integration can be enabled from Arrivy’s Apps and Integrations page. Once permissions are granted and syncing is configured, task updates and conversations begin flowing between both platforms automatically. The Arrivy support team can assist with setup and Push Action configuration.

Yes, when syncing is enabled, messages from the Task Journal appear in Intercom as “A note from Arrivy.” This creates a two-way link between both tools so teams always see the latest customer updates.

Yes, you can set Push Actions in Arrivy so a new conversation opens in Intercom whenever a task is created. You can also use filters to control which tasks trigger new chats.

Yes, advanced setups allow custom messages through JSON Mapping. This may require technical configuration, and the Arrivy support team can help you map fields or set up more complex workflows.

Yes, the integration keeps all customer communication in one place by syncing chats and task updates in real time. Teams get full context inside Intercom, respond faster, and avoid switching between multiple tools.

Yes. The embedded Arrivy Task Panel lets support and operations teams view job details, task status, and operational updates from inside Intercom conversations without switching platforms.

Arrivy uses industry-standard security practices, including data encryption in transit and at rest, role-based access controls, and regular backups to protect customer data.

Arrivy provides end-to-end onboarding support, including guided setup, configuration assistance, and role-based training sessions. Customers also have access to documentation and in-product assistance through the SAL AI help center.

Arrivy provides 24/7 live support via chat, email, and phone. Support teams assist with onboarding, troubleshooting, and ongoing operational questions to ensure customers stay productive.

Yes. Arrivy supports compliance-driven operations with structured data capture, audit-ready records, role-based permissions, and traceable workflows. Teams can collect required proof in the field and maintain complete records for reviews, reporting, or audits.

Arrivy uses role-based access controls to ensure users only access what they are authorized to. Permissions can be configured by role, team, or workflow, helping organizations protect data and scale securely.

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